Student Evaluation of Teaching: Fall 2005

COURSE INFORMATION
  Course:  MK398*EB1  eCustomer Support
  Meeting: M  6:30pm-8:50pm       AAC 360

INSTRUCTOR INFORMATION
  Instructor:                     O'Brien, William George
  Rank:                           Assistant Professor
  Tenure Status:                  Not Tenure Track
  Full/Part-Time:                 Part-time
  Gender:                         Male
  Years college teaching:         4
  Years Bentley teaching:         3
  Previous terms teaching course: 4
  Course revisions:               No
  Special circumstances:          No

SUMMARY STUDENT DATA
  Enrollment:    13               Full-time:           12
  Respondents:   13               Part-time:            1
  Day:           12               Male:                 8
    Freshman:     0               Female:               5
    Sophomore:    0               Subject interest
    Junior:       0                 Interested:         2
    Senior:      12                 Neutral:           10
  Evening:        0                 Not interested:     1
  Graduate:       0               Average age:         21
                                  Avg expected grade:   3.42

                           Percentages of Responses               Means
                         -----------------------------   -----------------------
COURSE            Total  SA(5)  A(4)  N(3)  D(2) SD(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Understanding       13     15    77     0     8     0      4.00    4.00    4.26
 Difficult           12      0    17    42    42     0      2.75    2.75    3.06
 Benefitted          13      8    69    23     0     0      3.85    3.85    4.09
 Recommend           13     31    46    23     0     0      4.08    4.08    3.91

INSTRUCTOR        Total   E(5) AA(4) AV(3) BA(2)  U(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Preparation         13     38    46    15     0     0      4.23    4.23    4.23
 Communication       13     31    38    31     0     0      4.00    4.00    3.94
 Grading             13     15    38    38     8     0      3.62    3.62    3.86
 Interesting         13      8    38    38    15     0      3.38    3.38    3.66
 Responsive          13     38    38    23     0     0      4.15    4.15    3.89
 Overall             13     31    38    31     0     0      4.00    4.00    4.00

Number of sections in course:   1

SA=Strongly Agree, A=Agree, N=Neutral, D=Disagree, SD=Strongly Disagree
E=Excellent, AA=Above Average, AV=Average, BA=Below Average, U=Unsatisfactory