Student Evaluation of Teaching: Spring 2004

COURSE INFORMATION
  Course:  MK297*001  e-Customer Support
  Meeting: T  5:00pm-6:15pm       SMI 116
           R  5:00pm-6:15pm       SMI 116

INSTRUCTOR INFORMATION
  Instructor:                     O'Brien, William George
  Rank:                           Instructor
  Tenure Status:                  Not Tenure Track
  Full/Part-Time:                 Part-time
  Gender:                         Male
  Years college teaching:         2
  Years Bentley teaching:         2
  Previous terms teaching course: 2
  Course revisions:               No
  Special circumstances:          No

SUMMARY STUDENT DATA
  Enrollment:    30               Full-time:           23
  Respondents:   23               Part-time:            0
  Day:           23               Male:                14
    Freshman:     0               Female:               9
    Sophomore:    0               Subject interest
    Junior:      16                 Interested:        10
    Senior:       7                 Neutral:            6
  Evening:        0                 Not interested:     7
  Graduate:       0               Average age:         21
                                  Avg expected grade:   3.31

                           Percentages of Responses               Means
                         -----------------------------   -----------------------
COURSE            Total  SA(5)  A(4)  N(3)  D(2) SD(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Understanding       23     48    17    13    17     4      3.87    3.87    4.14
 Difficult           23     26     9    17    43     4      3.09    3.09    3.07
 Benefitted          23     43    17     9    13    17      3.57    3.57    3.64
 Recommend           23     39     4    26     9    22      3.30    3.30    3.64

INSTRUCTOR        Total   E(5) AA(4) AV(3) BA(2)  U(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Preparation         23     57    17    26     0     0      4.30    4.30    4.14
 Communication       23     52    17    26     4     0      4.17    4.17    4.00
 Grading             23     48    13    22    13     4      3.87    3.87    4.07
 Interesting         23     48    13    22    13     4      3.87    3.87    3.43
 Responsive          23     65    17    17     0     0      4.48    4.48    3.64
 Overall             23     52    13    26     9     0      4.09    4.09    3.64

Number of sections in course:   1

SA=Strongly Agree, A=Agree, N=Neutral, D=Disagree, SD=Strongly Disagree
E=Excellent, AA=Above Average, AV=Average, BA=Below Average, U=Unsatisfactory