Student Evaluation of Teaching: Spring 2004

COURSE INFORMATION
  Course:  MG316*001  Service Operations Management
  Meeting: W  3:35pm-6:15pm       AAC 360

INSTRUCTOR INFORMATION
  Instructor:                     Davis, Mark M.
  Rank:                           Professor
  Tenure Status:                  Tenured
  Full/Part-Time:                 Full-time
  Gender:                         Male
  Years college teaching:         19
  Years Bentley teaching:         18
  Previous terms teaching course: 2
  Course revisions:               No
  Special circumstances:          No

SUMMARY STUDENT DATA
  Enrollment:    32               Full-time:           24
  Respondents:   26               Part-time:            2
  Day:           26               Male:                16
    Freshman:     0               Female:              10
    Sophomore:    0               Subject interest
    Junior:      17                 Interested:        12
    Senior:       9                 Neutral:           12
  Evening:        0                 Not interested:     2
  Graduate:       0               Average age:         21
                                  Avg expected grade:   3.34

                           Percentages of Responses               Means
                         -----------------------------   -----------------------
COURSE            Total  SA(5)  A(4)  N(3)  D(2) SD(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Understanding       26     19    62    12     4     4      3.88    3.88    ---
 Difficult           26      4    15    50    31     0      2.92    2.92    ---
 Benefitted          26     15    50    23     8     4      3.65    3.65    ---
 Recommend           26      8    58    12    19     4      3.46    3.46    ---

INSTRUCTOR        Total   E(5) AA(4) AV(3) BA(2)  U(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Preparation         26     23    46    23     4     4      3.81    3.81    ---
 Communication       26     35    38    15    12     0      3.96    3.96    ---
 Grading             26     23    27    50     0     0      3.73    3.73    ---
 Interesting         26     12    38    35    12     4      3.42    3.42    ---
 Responsive          26     19    42    35     4     0      3.77    3.77    ---
 Overall             25     16    44    32     8     0      3.68    3.68    ---

Number of sections in course:   1

SA=Strongly Agree, A=Agree, N=Neutral, D=Disagree, SD=Strongly Disagree
E=Excellent, AA=Above Average, AV=Average, BA=Below Average, U=Unsatisfactory