Student Evaluation of Teaching: Fall 2003

COURSE INFORMATION
  Course:  MK297*001  eCustomer Support
  Meeting: T  5:00pm-6:15pm       JEN 401
           R  5:00pm-6:15pm       JEN 401

INSTRUCTOR INFORMATION
  Instructor:                     O'Brien, William George
  Rank:                           Instructor
  Tenure Status:                  Not Tenure Track
  Full/Part-Time:                 Part-time
  Gender:                         Male
  Years college teaching:         1
  Years Bentley teaching:         1
  Previous terms teaching course: 1
  Course revisions:               No
  Special circumstances:          No

SUMMARY STUDENT DATA
  Enrollment:    18               Full-time:           13
  Respondents:   14               Part-time:            1
  Day:           13               Male:                11
    Freshman:     0               Female:               3
    Sophomore:    0               Subject interest
    Junior:       3                 Interested:         6
    Senior:      10                 Neutral:            5
  Evening:        0                 Not interested:     3
  Graduate:       0               Average age:         22
                                  Avg expected grade:   3.30

                           Percentages of Responses               Means
                         -----------------------------   -----------------------
COURSE            Total  SA(5)  A(4)  N(3)  D(2) SD(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Understanding       14     36    57     0     0     7      4.14    4.14    ---
 Difficult           14      7    21    50    14     7      3.07    3.07    ---
 Benefitted          14     14    57    14     7     7      3.64    3.64    ---
 Recommend           14     21    50     7    14     7      3.64    3.64    ---

INSTRUCTOR        Total   E(5) AA(4) AV(3) BA(2)  U(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Preparation         14     43    36    14     7     0      4.14    4.14    ---
 Communication       14     36    29    36     0     0      4.00    4.00    ---
 Grading             14     29    57     7     7     0      4.07    4.07    ---
 Interesting         14     14    36    29    21     0      3.43    3.43    ---
 Responsive          14     21    36    29    14     0      3.64    3.64    ---
 Overall             14     21    43    21     7     7      3.64    3.64    ---

Number of sections in course:   1

SA=Strongly Agree, A=Agree, N=Neutral, D=Disagree, SD=Strongly Disagree
E=Excellent, AA=Above Average, AV=Average, BA=Below Average, U=Unsatisfactory