Student Evaluation of Teaching: Spring 2003

COURSE INFORMATION
  Course:  MK299*001  eCustomer Support
  Meeting: M  5:00pm-6:15pm       JEN 213
           W  5:00pm-6:15pm       JEN 213

INSTRUCTOR INFORMATION
  Instructor:                     O'Brien, William George
  Rank:                           Instructor
  Tenure Status:                  Not Tenure Track
  Full/Part-Time:                 Part-time
  Gender:                         Male
  Years college teaching:         0
  Years Bentley teaching:         0
  Previous terms teaching course: Never
  Course revisions:               No
  Special circumstances:          No

SUMMARY STUDENT DATA
  Enrollment:    19               Full-time:           10
  Respondents:   11               Part-time:            0
  Day:           11               Male:                 6
    Freshman:     0               Female:               5
    Sophomore:    0               Subject interest
    Junior:       6                 Interested:         8
    Senior:       5                 Neutral:            2
  Evening:        0                 Not interested:     1
  Graduate:       0               Average age:         21
                                  Avg expected grade:   3.60

                           Percentages of Responses               Means
                         -----------------------------   -----------------------
COURSE            Total  SA(5)  A(4)  N(3)  D(2) SD(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Understanding       10     40    60     0     0     0      4.40    4.40    3.64
 Difficult           10      0     0    90     0    10      2.80    2.80    3.27
 Benefitted          10     40    60     0     0     0      4.40    4.40    3.91
 Recommend           10     40    60     0     0     0      4.40    4.40    3.55

INSTRUCTOR        Total   E(5) AA(4) AV(3) BA(2)  U(1)   Section  Course    2yrs
--------------------------------------------------------------------------------
 Preparation         10     50    50     0     0     0      4.50    4.50    3.27
 Communication       10     50    50     0     0     0      4.50    4.50    3.18
 Grading             10     50    40    10     0     0      4.40    4.40    3.45
 Interesting         10     40    50    10     0     0      4.30    4.30    3.00
 Responsive          10     50    50     0     0     0      4.50    4.50    3.60
 Overall             10     60    40     0     0     0      4.60    4.60    3.36

Number of sections in course:   1

SA=Strongly Agree, A=Agree, N=Neutral, D=Disagree, SD=Strongly Disagree
E=Excellent, AA=Above Average, AV=Average, BA=Below Average, U=Unsatisfactory